intelliflo has unveiled the agentic open platform for financial advice professionals. The next generation of its intelliflo office practice management system is designed around how advisers work.
Announced today (9 June) at the company’s annual innovate conference, the upgraded platform launches later this year alongside new quality, compliance and client review tools. The agentic capabilities will be made openly available to the 140-plus partner apps already in the intelliflo store, so the tools firms already use can work together as one orchestrated process across the firm.
Agentic AI will form a core part of the next generation of intelliflo office. Unlike the generative tools advisers know, agentic AI runs continuously, scanning for anomalies, preparing advisers for their next client review and flagging where a client decision is due. It works in the background, putting what needs attention in front of advisers and preparing the groundwork, while the adviser stays in control of every action.
The next generation of intelliflo office is built on three principles.
- Intelligent: Agentic AI will orchestrate processes and advice journeys across a firm’s systems, intelliflo’s solutions and third-party tools alike. It can work as a copilot alongside advisers or autonomously where a firm allows, with security, governance and audit trails built in.
- Customisable: Firms will be able to customise what they see and how they use the software to reflect their processes and advice style. This includes hiding unnecessary fields, reordering sections and adding custom data fields across intelliflo office in minutes, without bespoke builds.
- Intuitive: A redesigned interface will give faster navigation through the advice journey, fewer mistakes from unclear screens and more consistent execution across teams and processes.
Alongside the evolution of the practice management system, intelliflo also revealed a set of fully embedded AI tools supporting firms across the advice journey. The suite of capabilities comprises:
- IQ Engagement Assistant is already supporting firms in recording and transcribing client meetings in real time, automatically capturing goals and generating compliant records, so advisers stay fully present rather than focused on note-taking.
- Announced last year and on track to go live in the coming months, IQ Advice Assistant will give firms a proactive AI financial planning tool that monitors real-time data to detect changes in client circumstances or goals, performs financial health checks and recommends suitable, timely advice based on their own advice guidelines to support better client outcomes.
- Announced today, IQ Quality Assistant will review suitability reports, fact finds and presentation meetings against FCA requirements and firm policies, flagging gaps, overstatements and conduct risks.
- Also announced today, IQ Compliance Assistant will bring the same oversight to firm level, spotting weak evidence faster than manual review and grouping assessments by adviser, product or theme to support SMCR and FCA reporting.
In addition, intelliflo is revising its advice journeys and redesigning the client review process, both arriving later this year. The revised advice journeys are rules-based and aligned to each firm’s suitability guidelines, pausing any case that flags an issue for full checking, with AI assistance and cashflow modelling running throughout so plans and actions stay aligned. A new reviews tab will bring scheduling and review tracking into one place, with a redesigned fact find on the personal finance portal that lets clients prepare ahead of meetings.
intelliflo also confirmed progress against the eleven enhancements announced at last year’s conference, with ten now live and the eleventh, IQ Advice Assistant, to be delivered later this year as planned.
Nick Eatock, CEO and co-founder of intelliflo, said: “Firms won’t have to wait for software to change, the software will adapt to them. The next generation of intelliflo office will give firms a personalised experience that fits their way of working. The most successful advice firms will be those using end-to-end processes that go beyond connecting software, so their systems work together as one process across the firm. The technology takes on the monitoring and the routine checks, but the advice and the final decision stay with the adviser, with full governance and an audit trail behind every step.
“Twelve months ago, we promised a raft of enhancements and we have delivered. Since Carlyle acquired intelliflo last year, we’ve had the backing of a business with a track record of scaling technology companies worldwide. That’s given us the speed and ambition to push the technology further. We’re making it even easier to navigate, smarter and more customisable. That gives you back time to do what only people can do, building personal connections, instilling confidence in clients and offering peace of mind, while the business runs faster and more reliably behind you.”
