MetLife UK has announced the launch of its new quote portal, ‘Accelerate’, further digitising the way the company services brokers.
The launch represents the substantial investment made by the company to boost its online quote capability. Named ‘Accelerate’, thanks to the speed with which brokers will receive a quote, it currently caters specifically for the Group Life 10-199 lives SME market. It is designed to offer advisers an efficient, online service to secure best rates first time, quotes returned within minutes and the ability to go on risk straight away – all via a customer friendly online portal.
The launch follows a successful pilot phase earlier this year, which has already seen strong results, with quote volumes from new Advisers up 50% compared with the same period last year. Feedback from brokers, of which all received one-to-one training sessions with the business, has also been positive with many citing the ease of their portal experience.
Adrian Matthews, EB Director at MetLife UK said: “The launch of Accelerate is a key milestone for employee benefits, and MetLife UK. It represents a huge investment in our digital sales capability and further expansion into the Group Life SME market – a key focus segment for us. With over one thousand users already we are delighted to see such strong traction as we meet customer needs quicker.
“The pandemic has proved to be disruptive to so many businesses, but we had a very clear goal of delivering the portal within our 2021 roadmap and it has been great to see the collaboration, innovation and ingenuity of everyone involved to bring this to fruition. We are passionate about putting technological enhancements at the forefront of our future plans.
The Accelerate portal alongside the introduction of six digital workers, our robots, has helped us to further enhance our customer experience by focusing on simplicity and delivering what matters. Customers can rest assured that however they contact us, our excellent service remains in place and with 99% of claims being paid in less than 5 days we continue to deliver what matters to our customers – our service and claims promise.”