Data from Reframe Cancer, the leading provider of specialist cancer navigation, and Benenden Health has revealed widespread usage of the cancer navigation and support service, which went live on July 1st 2025. The partnership has seen all Benenden Health’s 875,000 members gain access to Reframe Cancer’s CQC-regulated cancer services.
Data taken from the first nine months of the partnership (July 1st – March 31st 2026) revealed that breast cancer (35%) and prostate cancer (20%) are the two highest cancers where members sought help with diagnosis and support, followed by lung cancer (8.5%) and myeloma (5%).
Benenden Health’s members are diverse in age, and this is reflected in the data captured. Analysis showed that 11% of members who have used the service so far are aged 40 – 49, with 19% aged 50 – 59 and 30% aged 60 – 69. In total 61% are aged under 60, with one in five (20%) aged 70 – 79 and 18% aged 80 – 89.
The majority of members enrol at the treatment (45%) and diagnosis stage (35%), whilst 12% enrol at the post-treatment/living with cancer stage, 6% enrol at the pre-diagnosis stage, and 1% enrol post GP referral.
In terms of accessing the service, 61% enrolled through the portal, 39% enrolled via telephone. Female members have used the service the most, with 66% of members that used the service so far being female compared to 34% who were male.
The data also highlighted widespread regional use of the service. Looking at some of the regional differences, 23% of members who used the service were from London, 14% were from Kent and 13% were from Belfast.
Mark Stephenson, CEO at Reframe Cancer, commented:
“When we started our partnership with Benenden Health, our joint aim was to make affordable, clinically regulated cancer care accessible to as many people as possible. The data shows we have done just that. Younger and older members are using the service, and we are helping with clinical guidance and navigation across an array of cancers from breast cancer through to myeloma.
Cancer doesn’t discriminate, and one in two adults in the UK will get cancer during their lifetime. There is an increasing need to help provide patients with an affordable cancer care and navigation solution. This is especially true in light of the recent delivery of the NHS National Cancer Plan, which has some bold targets and aspirations around diagnosis and improving treatment times.
Whilst we hope these are met, it will take several more years to reach them, so workable, cost-effective solutions that can be accessed easily by people of any age, whether they have access to digital resources or not, must be available to ensure everyone can access the best cancer care possible.”
Dr Cheryl Lythgoe, Nurse Consultant at Benenden Health added:
“As clinicians, we see every day how overwhelming a cancer diagnosis can be, not only for the individual but for their families too. The early data show that our members are actively seeking trusted, clinically regulated guidance at the moments they need it most, particularly around breast and prostate cancer. Having Reframe Cancer’s CQC‑regulated nurse specialists available means our 875,000 members can access clear, compassionate support throughout diagnosis and treatment, regardless of their age or confidence with digital services.
This partnership ensures that no one has to navigate the complexity of cancer care alone, and as national cancer services work towards ambitious targets, the strong engagement we’re seeing highlights just how vital accessible, personalised cancer support is.”
Benenden Health’s members have access to Reframe Cancer’s wide variety of services that meet the individual needs of cancer patients and their loved ones. This includes:
- Comprehensive clinical advice and navigation: Benenden’s members are provided with CQC regulated clinical guidance that they need during their cancer journey to achieve optimal patient outcomes
- Expert advice and advocacy: A dedicated cancer nurse specialist who provides information and guidance throughout the cancer pathway
- Practical support: Reframe Cancer offers a cancer support manager to help with chasing appointments, transportation to appointments or return to work planning
- Extensive online resources: Access to a wide range of informative materials on cancer awareness and preventative measures
