MorganAsh has today published a 10-point checklist to help firms in meeting the vulnerability requirements of Consumer Duty. It follows the recent announcement by the FCA confirming it will begin to review how firms approach and treat customers in vulnerable...
Consumer Duty
Aegon: Consumer Duty raises challenges for British ISA
Aegon questions how providers of the Chancellor’s proposed British ISA will prove this meets FCA Consumer Duty requirements. Steven Cameron, Pensions Director at Aegon said: “While the Chancellor is keen to see the introduction of British ISAs, under the FCA’s...
Nearly all regulated firms at risk of financial crime without daily customer due diligence
New data reveals that more than nine out of 10 (92%) regulated firms do not carry out daily monitoring on clients. This exposes them to potential sanctions breaches and other financial crime such as money laundering, warn digital compliance experts at SmartSearch. ...
FCA launches campaign to highlight the benefits of switching to savers
Consumers will be encouraged to shop around for a better savings rate in a new campaign launched today by the City regulator, the Financial Conduct Authority (FCA). Just over half of savers (52%) said that they had switched, or were considering switching, their...
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Without smart technology, significant consumer vulnerabilities go unnoticed, in Consumer Duty era MorganAsh finds
Firms that are yet to integrate technology to complete essential vulnerability assessments run the risk of missing significant...
One in seven IFAs still unclear on good customer outcomes, following first 6 months of Consumer Duty
Just over six months on from the introduction of Consumer Duty, one in seven (16%) independent financial advisors (IFAs) say they do not...
Big banks failing to offer more competitive savings rates, updated figures show
Analysis using the Moneyfacts Consumer Duty Audit Tool for Savings indicates that big banks are still failing to make their easy...
How real couples in the UK manage money revealed
New research from ClearScore finds that just 2 in 5 (40%) couples are splitting bills proportionate to income - with the majority (51%)...
Firms risk alienating consumers by not engaging directly on vulnerability, MorganAsh advises
Firms across financial services are both at risk of alienating consumers – by obtaining vulnerability data without their knowledge – and...
Advisers reveal most challenging areas of Consumer Duty six months on
Advisers find ‘consumer support’ the most challenging Consumer Duty outcome area to comply with six months on from the regulation’s...
You have been warned! Six months on from Consumer Duty, MorganAsh’s Gething shares a roundup of recent FCA action on consumer vulnerability
It is now six months since the FCA's groundbreaking Consumer Duty came into effect. Reflecting on progress so far, Andrew Gething,...
Consumer Duty six months on: Dynamic Planner’s Chris Jones reflects on why he believes it’s in all our interests to make it work
July 31st 2023 is a date etched in the mind of anyone working in financial services in the UK. Now, six months on from the date the...
Financial data belonging to as many as 53 million individuals compromised in data breaches last year
Financial data compromised in data breaches almost doubles in the past year Financial data belonging to as many as 52.8million individuals...
JM Finn Board Changes and Chairman Retires
Steven Sussman retired from the role of chairman of JM Finn following a 26 year career at the firm as part of a recent series of changes...
Vulnerability in 2023 and a look forward to 2024Â – Comentis
With the curtains closed on 2023, Jonathan Barrett, CEO and Co-Founder of Comentis, the duty of care assessment company, looks back on the...
Defaqto launches Consumer Duty Profiles for top 20 MPS portfolios
Defaqto has launched new independent Consumer Duty Profiles for the top 20 most frequently recommended discretionary MPS portfolios....
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