Consumer Duty
-
Customer vulnerability management: beyond training for Consumer Duty
Customer vulnerability management is moving rapidly up the regulatory agenda as firms look to meet rising expectations under Consumer Duty. In this…
-
MorganAsh hosts FCA discussion as firms face mounting pressure on Consumer Duty reporting
Support services provider MorganAsh is urging financial services firms to strengthen how they evidence outcomes for vulnerable customers, as regulatory scrutiny of…
-
Comentis launches ground-breaking Outcome Survey to bridge Consumer Duty validation gap
Comentis, the duty of care assessment company, has today announced the launch of its new Outcome Survey. The full-service platform, is the…
-
The reality of AI and Consumer Duty: Where to trust and where to tread carefully
Throughout the week in our In Focus series, we’ll be looking at how financial advice firms are using, and can use, artificial intelligence (AI)…
-
Practical challenges – Navigating the FCA’s latest phase of Consumer Duty
Sarra Slegg, Business Development Support Manager at Sparrows Capital, outlines how the FCA’s latest Consumer Duty phase shifts the focus from delivering…
-
Firms mustn’t neglect customer vulnerability when looking to offer targeted support, MorganAsh warns
Firms looking to offer the FCA’s new targeted support must not neglect the customer vulnerability requirements of Consumer Duty, MorganAsh warns as…
-
Guest insight | MorganAsh’s Andrew Gething tells us why the reality of multiple vulnerabilities doesn’t add up
With nearly half of UK adults living with one or more characteristics of vulnerability, advisers are on the front line of identifying…
-
Advice, inclusivity and the Evangelista Effect, according to Truly Independent’s Cara Robinson
Thirty-five years ago, in an interview with Vogue magazine, Linda Evangelista was asked how much she earned as a supermodel. She infamously…
-
Consumer Duty has not shortened the small print; financial T&Cs remain as long as classic novels two years on
Two years since the Financial Conduct Authority’s (FCA) Consumer Duty came into force, and Fairer Finance’s latest analysis shows that many financial‑services firms…
-
Two years of Consumer duty: Dynamic Planner unveils key insights in new whitepaper
To mark the second anniversary of Consumer Duty, Dynamic Planner has shared a new whitepaper focused at offering timely insight into real-world…
IFA Talk is our flagship podcast, that fits perfectly into your busy life, bringing the latest insight, analysis, news and interviews to you, wherever you are.
