Consumer Duty
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The Exeter reflects: Two years on from consumer duty implementation
As the financial services industry continues to adapt in the wake of the FCA’s Consumer Duty, the conversation has shifted from implementation…
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Two years on from Consumer Duty – firms must recognise their response will never be ‘done’ – Capco
Michael Shand, Managing Principal at financial services consultancy, Capco shares his thoughts ahead of the two-year anniversary of Consumer Duty “Two years…
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Data-sharing isn’t just good for customers – it’s what they expect
Written by Andrew Gething, Founder and Managing Director of MorganAsh As part of Consumer Duty, the FCA asks for firms to consider…
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VouchedFor announces gender search-filter to help consumers find the right adviser
VouchedFor, the UK’s leading review site for financial and mortgage advisers, has released a new feature, enabling users to filter their search…
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Customer vulnerability workshops on offer from MorganAsh as FCA review highlights industry challenges
MorganAsh, a support services provider to the financial services and utilities sectors, has launched a series of workshops on customer vulnerability, to…
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What is customer vulnerability management? Practical tips for advisers from MorganAsh’ Gething
Andrew Gething, managing director at MorganAsh shares practical tips for advisers to make sure that they can meet the FCA’s requirements whilst…
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Beyond the call of Consumer Duty: Insight from Dentons’ Andrew Barber
Having deployed a series of regulatory tools over the years to try and improve customer outcomes in markets, with varying degrees of…
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Consumer Duty is having a major influence on advice practice – lang cat data suggests
Nearly three-quarters (72%) of MPS due diligence exercises ranked ‘Target Market’ as the most crucial factor for MPS selection in 2024, according…
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Value of advice on the rise post-Consumer Duty according to Scottish Widows Investor Confidence Barometer
More than four in five (82%*) people who have a financial adviser believe it represents ‘value for money’ – an increase of…
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Consumer Duty compliance – customer outcomes not being represented at board level
A new study has found greater scope for customer outcomes to be represented at board level in financial services firms to support…
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