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Consumer Duty
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A year of consumer duty: evaluating mortgage industry support for vulnerable clients
Written by Chris Little, Chief Revenue Officer, finova With July 31st marking the one-year anniversary of the Consumer Duty for open products…
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With Consumer Duty in mind, complying with Customer Detriment and Foreseeable Harm rules is key – says Origo’s Anthony Rafferty
Customer Detriment and Foreseeable Harm can lie as much in providers’ back-office standards of service and the impact they may have on…
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FCA to turn Consumer Duty on itself in regulatory rules review
The FCA has launched a ‘call for input’ on its own rules with the aim of reducing paperwork and supporting economic growth…
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Aegon welcomes stocktake of FCA rulebook in light of Consumer Duty
Written by Steven Cameron, Pensions Director at Aegon We welcome the FCA’s Call for Input around how its rulebook might be streamlined…
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Consumer Duty is transforming wealth management but there is still work to be done
One year on from the implementation of the FCA’s Consumer Duty and with new deadlines coming into effect, Suman Rao, UK Managing…
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IFA Magazine special focus: Day 2 insights of our week-long reflection on a year of Consumer Duty!
Welcome to the second day of our week-long editorial series celebrating the anniversary of the Consumer Duty (CD). Yesterday we focused on…
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Customers see little impact of FCA Consumer Duty one year on
The majority (84%) of consumers report no improvement in how financial providers treat them following the implementation of the FCA’s Consumer Duty…
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Advisers have changed their servicing approach as consumer duty hits first anniversary
Royal London, has found over two-fifths (43%) of advisers changed their client servicing approach as a result of Consumer Duty. The findings…
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Consumer Duty compliance – adviser/provider relationship key
IFAs should curate a wish-list for their MPS providers that will help them to evidence how they remain compliant with Consumer Duty,…
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Dynamic Planner sees number of reports surge to over 100,000 a month in June as Consumer Duty anniversary nears
Dynamic Planner, the UK’s leading risk based financial planning system, has analysed the data* of the 40% of the UK advice market it…


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