Aviva is introducing changes to the DigiCare+ app services on its individual protection policies sold direct and through advisers, to include unlimited digital GP appointments for the whole family
Digital GP appointments will be available 24-hours a day and seven days a week, replacing the current limit of three appointments per year between 8am and 8pm. This significant extension of the service means families can now access medical advice whenever they need it and take preventative steps to manage their health.
In addition, Aviva is expanding its mental health, bereavement and nutrition support, with appointment allowances increased from six to eight sessions per year for each of the services, offering more time with wellbeing specialists.
A new personal training service will be introduced to support physical wellbeing. Customers will be able to access up to eight online consultations a year, where a personal trainer will assess their fitness, aspirations and challenges, before developing a bespoke fitness training programme that can be accessed digitally.
Meanwhile, the finger-prick annual health check and digital follow-up appointment with a clinician will be available for £39.95 through the app. Although previously offered at no additional cost, this change maintains access to an affordable and comprehensive health check for the policyholder, whilst providing unlimited 24/7 digital GP access for the whole family, as the benefit most valued by customers and advisers.
Fran Bruce, Managing Director of Protection at Aviva, said:
“Aviva’s latest enhancements to DigiCare+ on our individual protection policies reflect our commitment to supporting our customers and their families with accessible, round-the-clock healthcare and wellbeing services. Unlimited digital GP appointments, now available 24/7, means customers and family members can get medical advice whenever they need it.
“We are also delighted to expand our mental health, bereavement and nutrition support, along with adding a new personal trainer offering, to further support our customers with wellbeing and prevention.
“While the Annual Health Check will now carry a small cost, this change helps ensure we are providing a really high-quality added-value benefit, with extended value to all customers and family members through unlimited access to a digital GP service.”
The changes to services will be effective from 29 January 2026.
