Schroders bolsters regulatory reporting tech with implementation of Broadridge’s consumer duty solution for  distributor feedback

Global Fintech leader Broadridge Financial Solutions, Inc. today announced a new agreement with leading global investment management firm, Schroders, to better protect consumers and prioritize their needs under the U.K. Financial Conduct Authority’s (FCA) Consumer Duty rules.

“We are excited to have extended our relationship with Broadridge, a trusted global technology partner, to facilitate better outcomes for investors,” said James Rainbow, Head of UK, Schroders. “With Broadridge’s in-depth knowledge of fund data, document dissemination and related regulatory reporting experience, we know we are in good hands. This partnership means that we can really focus on our key business strategies by letting Broadridge handle the operational workflow process and complexities associated with streamlining the distributor feedback process for us.”

Under the Consumer Duty, fund manufacturers such as Schroders are required to review their products on a regular basis by collecting information from distributors. Schroders is achieving this using Broadridge’s service that leverages the U.K. Joint Trade Association’s Distributor Feedback Template (DFT) in order to collect standardized and thus comparable data on their retail facing funds. A suite of analytics combined with custom dashboards enrich the feedback data and deliver meaningful insights while an online portal provides the capabilities for qualitative feedback.


“We look forward to working with Schroders to support their regulatory reporting obligations under the U.K.’s Consumer Duty,” said Stephen Johnston, Head of Fund Communication Solutions, Broadridge. “Through proprietary algorithms, large and unique data sets, and powerful, predictive analytic solutions we give clients a strategic edge and help them make smarter decisions.”

The Broadridge service is built on decades of experience gained from managing the flow of data between manufacturers and distributors and is capable of gathering and distributing both quantitative as well as qualitative data, collected in multiple formats and validated through an advanced end-to-end technology platform. Additionally, Broadridge is providing Schroders with in-depth analytics that deliver actionable observations that help them identify the strengths and weaknesses in their retail product sales channels and distributor sales patterns and supporting their Consumer Duty compliance.

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