The ascent of manpower: how  human resources have evolved post Covid – and what you can do about it

Tsvetelina Hinova, co-founder of Thankbox, an online platform that aims to bring remote teams together, considers the challenges faced by HR departments in managing geographically disparate teams while maintaining a collegiate workplace culture. In the following insight, Tsvetelina also offers some potential solutions to managers who are struggling to strike this balance within their own teams. 

Back in the old days, when people caught the train to work and were at their desks by 9am, the job of the HR department was well established.

Staff appraisals were based on reports by line managers who had daily contact with their team and, if the company had an issue to discuss with an employee, the HR manager would swing by their workstation for a chat.

 
 

Today, in the world of asynchronous remote working and fixed/flexible hybrid working, things are a little more complicated.

In the wake of the global shift to remote work, human resources (HR) departments have found themselves facing a myriad of challenges unlike anything they’ve encountered before.

No longer confined to the traditional office space, HR professionals are grappling with the task of welcoming new recruits into organisations, integrating them into company culture, and monitoring their performance from a distance. 

 
 

And it’s not just the formal stuff that has become more problematic. The fun nature of employment, meeting and socialising with colleagues, arranging office parties and collections for staff who are leaving to have a baby or to work somewhere else, risks being left behind in brave new world of remote and hybrid working.

Fostering a sense of community and belonging among employees who are scattered across different time zones presents its own set of hurdles. The things that help to define a company, to give it a culture and a story – through relationships forged between management and staff; the serendipitous discovery of untapped skills and talents; the humour and work ethic that can only be fostered by people working in close proximity – are in danger of disappearing.  

Welcoming new recruits into the fold

 
 

Gone are the days of in-person orientation sessions and office tours for new hires. With remote onboarding becoming the norm, HR teams are tasked with finding innovative ways to welcome employees into organisations virtually. 

While technologies like video conferencing and online platforms facilitate initial introductions, creating a sense of belonging from afar remains a challenge. The absence of face-to-face interactions can make it difficult for new hires to feel connected to their team right from the start.

Integrating remote workers into company culture

 
 

Building a strong company culture is essential for employee engagement and retention. However, cultivating a cohesive culture becomes more complex when employees are dispersed across different locations. 

HR professionals are obliged to devise more creative solutions to bridge the gap between remote workers, from virtual team-building activities to online social gatherings. Yet, maintaining meaningful connections in a digital environment requires intentional effort and innovative approaches.

Monitoring performance in a remote setting

 
 

Tracking employee performance becomes more nuanced when physical presence is no longer an indicator of productivity. 

Traditional metrics may not accurately reflect the contributions of remote workers, leading to challenges in assessing performance and providing timely feedback. 

HR departments are turning to technology-driven solutions, such as performance management software and virtual KPI tracking tools, to monitor employee progress and ensure accountability. However, striking the right balance between autonomy and oversight remains an ongoing endeavor.

 
 

Fostering workplace culture across borders

The geographical dispersion of remote teams poses a significant obstacle to fostering a cohesive workplace culture. With employees operating in different time zones and cultural contexts, HR professionals must find ways to promote inclusivity and collaboration across borders. 

Leveraging digital communication platforms, cultural sensitivity training, and cross-cultural exchange initiatives can help bridge cultural divides and foster a sense of unity among remote workers.

 
 

Embracing sustainability and innovation

As organisations embrace remote work as a long-term strategy, HR departments are reimagining traditional practices to align with sustainability and innovation. 

From reducing paper waste through digital HR platforms to championing eco-friendly initiatives, HR professionals are leading the charge towards a more sustainable future. Additionally, embracing innovative technologies, such as AI-powered recruitment tools and virtual reality training programmes, enables HR departments to stay agile and adapt to the evolving needs of remote workforces.

 
 

Study highlights transformation

“The Impact of Remote Work on HR Practices: Navigating Challenges, Embracing Opportunities”, a study published last year in the European Journal of Human Resources Management Studies sheds light on the transformative effects of remote work on HR strategies. 

The study highlights the pivotal role of HR in addressing the challenges posed by remote work, particularly focusing on employee well-being. HR initiatives now prioritise combating isolation, burnout, and stress through virtual team-building exercises, mental health support, and flexible scheduling. 

 
 

Furthermore, HR’s responsibility extends to facilitating seamless virtual onboarding, training, and professional development, ensuring that remote employees are adequately equipped for success.

Beyond day-to-day operations, HR professionals are tasked with navigating policy adaptations to accommodate flexible work arrangements while upholding performance standards. Effective communication, trust-building, and inclusive decision-making are emphasised to foster a sense of belonging and engagement among remote team members, particularly as remote work blurs the boundaries between professional and personal spheres, making work-life balance and employee well-being even more critical.

The study also underscores the significance of technological infrastructure and cybersecurity in facilitating successful remote work. 

HR professionals play a crucial role in adopting digital tools and ensuring data security in distributed work environments. Continuous investments in technology and training are essential to safeguard organisational assets and maintain remote work efficiency. Looking ahead, the study anticipates the emergence of hybrid work models, necessitating HR adaptation to manage diverse work preferences effectively.

Consistent communication is paramount in remote teams, requiring a streamlined approach to avoid data fragmentation. Utilising a central project management solution and scheduling regular catch-up calls can keep everyone informed and aligned.

Optimising productivity in a remote setting requires insight into individual and team workloads. Project management tools that centralise data and provide real-time insights enable managers to allocate resources effectively and maintain efficiency.

Training and development remain vital for employee growth and satisfaction, necessitating a tailored approach to identify skill gaps and provide relevant opportunities. Leveraging project management solutions can streamline this process, facilitating targeted skill enhancement.

Preserving company culture in a remote environment demands intentional efforts, including leading by example and organising virtual social events. Building a sense of community and shared values fosters engagement and cohesion among remote employees.

Achieving business agility entails addressing factors beyond workforce management, such as operational efficiency, data quality, and customer engagement. Adapting to these challenges ensures the resilience and success of remote-based businesses in an ever-changing landscape.

Tsvetelina Hinova is co-founder of Thankbox, an online card and cash collection service that brings the human aspect back into the workforce and boosts connectivity between remote and hybrid teams

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