United Trust Bank (UTB) Mortgages has introduced a new package of operational enhancements across its Buy-to-Let mortgage proposition as part of its ongoing commitment to making it easier for brokers to place and complete business.
The latest improvements reduce administration, improve consistency and help cases progress more smoothly from application through to completion, allowing brokers to spend less time managing paperwork and more time supporting their landlord clients.
Key enhancements include:
- Less paperwork – Reduced mandatory submission requirements help brokers package cases more quickly.
- Clearer criteria – Simpler wording makes it easier to identify the right product first time.
- Smarter underwriting – Improved systems and a more proportionate approach to portfolio assessments support quicker, more consistent lending decisions.
- Reduced delays – Clearer guidance around deposits, tenancy types and valuation requirements helps minimise unnecessary rework.
The enhancements build on UTB’s continued investment in improving broker and customer journeys to deliver more successful outcomes. Alongside the headline changes, the lender has also introduced clearer case communications, improved completions support and refined a number of internal processes designed to improve the overall application journey and experience.
“Continuous improvement has become part of the way we do business at UTB. We never assume our processes can’t be made better or that we’ve reached the finish line. Investing in our people, technology and operations allows us to keep improving the experience for brokers, and these latest enhancements are another example of our commitment to being the specialist lender brokers can rely on for consistently high levels of service.”
Andrew Ferguson, Commercial Director – Mortgages, BTL & Bridging at United Trust Bank
“Operational excellence isn’t achieved through one major change. It’s built by continually reviewing the customer journey, listening to broker feedback and making incremental improvements which together make a real difference. These latest enhancements are designed to reduce administration, improve consistency and help cases progress more efficiently from application through to completion. Every change has been made with one objective in mind – making it easier for brokers to do business with UTB. Brokers tell us they value clarity, responsiveness and certainty. By continually refining our systems, processes and operational support, we can help them spend less time managing paperwork and more time supporting their landlord clients.”
Gene Clohessy, Director of Underwriting – BTL & Bridging, at United Trust Bank
