Origo’s newly launched Unipass Transfer Tracking service has seen over 10,000 pension transfers searched for by advisers since it went live just three weeks ago on Monday 3rd March.
Free for advisers, Unipass Transfer Tracking is the only service in the market where advisers can monitor the progress of all their client’s pension transfers through a single digital portal.
In just a few clicks, advisers using the new service can access real-time information on their clients’ transfers, drastically reducing time spent on phone calls chasing the status or completion timescales for transfers – and in many cases, removing the need for chaser calls entirely.
Anthony Rafferty, CEO of Origo services comments: “We felt confident that Unipass Transfer Tracking could become the type of service that advisers use almost every day but this immediate surge in uptake has even exceeded our expectations. It shows just how much advisers and their clients need to have readily available information and updates about where the transfer is sitting, what’s happening with it and who is currently taking action to resolve any issues.
“For too long, advisers have had to front up difficult conversations with clients because of a lack of transparency and communication around transfer progress from platforms and providers. But that doesn’t have to be the case anymore and clients can now have much greater peace of mind that their life savings are moving smoothly and securely.”
Mark Ormston, Director at Retirement Line, adds: “Before this technology existed, the lack of visibility around progress with a pension transfer was becoming unacceptable from the customer’s perspective. Technology has made so much information available at the touch of a button that the transfer experience was just not matching up with what clients expect these days, especially for something as important as their personal finances.
“Being able to provide clients with real-time information and progress on their transfer going forward will be a real game changer for advisers and clients alike. We estimate that this new service from Origo could save our team around 20 hours of invaluable time per month – and that’s at a minimum.”
