Chase de Vere has produced its Annual Report & Financial Statements for the year ending 31 December 2021, and these have been forwarded to Companies House for publication.
The Report explains that against the backdrop of further lockdown restrictions and ongoing uncertainty related to the pandemic, Chase de Vere continued to provide a seamless service to its clients, which resulted in excellent client feedback and a strong business performance.
The Company’s business performance has been driven by the success of the acquisitions which it has made in recent years. These include Medical Money Management in 2017, Ferguson Oliver in 2019, Nestor Financial Group in 2020 and Principal & Prosper Limited and Cameron Chase in 2021.
The Company reported an increase in profits from operations from £13.55 million in 2020 to a best-ever operating profit of £23.59 million in 2021, while company turnover increased from £76.03 million to another best-ever figure of £102.46 million.
This business performance was coupled with excellent client feedback scores.
Chase de Vere recorded its best-ever Net Promoter Score, of 72.3, in the 12-month period to 31 December 2021. This compares with scores of 60.6 in 2020, 57.8 in 2019 and 50.8 in 2018.
The Company also attained an ‘Excellent’ Trustpilot rating of 4.8 in 2021, which has since increased to 4.9.
Chase de Vere continued to support its employees throughout the pandemic. The Company didn’t furlough any employees, introduced remote working quickly and efficiently, which has now been translated into hybrid working arrangements for most employees, and put a huge focus on the wellbeing of its employees, alongside its clients.
Other highlights in the year included the successful launch of a telephone-based mortgage advice service, and the continued growth in the Company’s medical advice proposition, focussed on providing independent financial advice to the medical profession, including establishing new affinity partnerships.
Kathleen Gallagher, Chief Executive Officer, Chase de Vere, said: “This was an outstanding year for Chase de Vere, as our continued focus on providing a high level of service and on the wellbeing of our clients and our employees throughout the pandemic has resulted in our best-ever business performance and our best-ever client feedback scores.
“An important factor in our performance was the contribution made by the firms we acquired in 2021 and in previous years. These acquisitions have enabled us to welcome fantastic advisers into our company, who really value being able to continue to offer truly independent financial advice to their clients.
“We are actively looking to make further acquisitions of companies who are as passionate about independent financial advice as we are. This, alongside having a strong and supportive parent company and remaining committed to providing high quality advice and service for our clients, will help us to achieve our future growth plans.”