Consumer Duty
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IFA Magazine special focus: Day 5 insights of our week-long reflection on a year of Consumer Duty!
Welcome to the fifth day of our week-long editorial series celebrating the anniversary of Consumer Duty (CD). Yesterday we focused on the…
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IFA Magazine special focus: Day 4 insights of our week-long reflection on a year of Consumer Duty!
Welcome to the fourth day of our week-long editorial series celebrating the anniversary of the Consumer Duty (CD). Yesterday we focused on…
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BNY Investments’ Richard Parkin reflects on consumer duty implementation
As we reflect on the first anniversary of consumer duty implementation Richard Parkin, Head of Retirement at BNY Investments has had his…
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Taking the leap on the Consumer Duty | FCA’s Sheldon Mills delivers speech to mark the Duty’s first anniversary
In the following speech by Sheldon Mills, Executive Director of Consumers & Competition at the FCA, delivered at the FCA’s Consumer Duty:…
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Consumer Duty’s unintended consequence – research from Octopus Money
A year on since Consumer Duty rules came in, new research from Octopus Money, the money advice brand for everyone, reveals that financial…
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Podcast #87: Consumer Duty one year on – Is it doing what it says on the tin? with Dynamic Planner’s Chris Jones
On this week’s IFA Talk podcast Sue and Jenny are marking the first anniversary of the Consumer Duty which takes place today,…
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IFA Magazine special focus: Day 3 insights of our week-long reflection on a year of Consumer Duty!
Welcome to the third day of our week-long editorial series celebrating the anniversary of the Consumer Duty (CD). Yesterday we focused on…
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Why firms should take encouragement ahead of 31st July
With tomorrow being the first anniversary of Consumer Duty, Alex Whitson, Managing Director, VouchedFor, unearths industry benchmarks for value and understanding as he…
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A year of consumer duty: evaluating mortgage industry support for vulnerable clients
Written by Chris Little, Chief Revenue Officer, finova With July 31st marking the one-year anniversary of the Consumer Duty for open products…
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With Consumer Duty in mind, complying with Customer Detriment and Foreseeable Harm rules is key – says Origo’s Anthony Rafferty
Customer Detriment and Foreseeable Harm can lie as much in providers’ back-office standards of service and the impact they may have on…
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