New Insurance and Protection logo

Mental health support & GP access top priority for businesses

by | Sep 5, 2023

Share this article

Intermediaries have stated that employers are prioritising mental health support for employees, according to new research from not-for-profit healthcare provider Benenden Health

The research shows that most intermediaries (67%) are finding mental health support the ‘most attractive’ service, with just under half (47%) stating faster GP access and a fifth (19%) stating diagnostics. 

The research underpins a recent study by Indeed, which showed that 18- to 29-year olds found that when they feel their employers value their mental health, their performance and loyalty at work increases. 

Benenden Health also found that nearly three quarters (74%) of intermediaries have found employer expectations of healthcare services have changed in the last 12-18 months. The surveyed intermediaries expanded, stating that employers are demanding a more comprehensive level of cover than ever before. They also state that employers are more focused on immediate access to services, especially digital services, on the back of NHS England wait times reaching record highs last month.  


Chief Executive Officer, Bob Andrews comments, “Private healthcare isn’t about luxury hospitals anymore – it’s about speed. Another piece of Benenden Health research shows that accessing primary services faster is the main motivator for choosing private health.  

“This ‘need for speed’ wasn’t the case five years ago; the priority used to be secondary treatments, such as larger operations and procedures. This speaks to the current state of the NHS yet, is helpful for the NHS’ survival.” 

Health and medical insurance broker, advo, mentioned: “Speed of access is more important than ever. Businesses are focusing on quicker access to services for their employees, as NHS wait times continue at an unacceptable level.” 


Three-quarters (77%) of intermediaries surveyed also stated that Benenden Health’s services would appeal to businesses, and another three-quarters (74%) specified that its ‘No-exclusions for pre-existing conditions’ feature is the most-appealing.

Share this article

Related articles

Sign up to the Insurance and Protection Newsletter

Trending articles

IFA Talk logo

IFA Talk Insurance and Protection is the new addition to the IFA Talk podcast family, where we discuss the latest topics relevant to Mortgage and Property professionals.

IFA Talk Insurance & Protection Podcast