UK health and life insurer, The Exeter, has announced an 8% increase in gross premium income to £135 million for 2025 at its Annual General Meeting. The figures reflect another strong year for the mutual, with growth in both premium income and membership, underpinned by its continued focus on supporting members and advisers.
Income protection drives growth at The Exeter
Gross premium income increased to £135 million, up from £125.1 million in 2024. Health insurance remained strong, with new business premiums in line with expectations at £19.1m. Income protection was particularly strong, with new business premiums rising by 21.6% to £7 million, compared with £5.8 million the previous year. New business premiums for life insurance also grew significantly, increasing from £3.7 million in 2024 to £5.6 million in 2025.
The Exeter’s membership grew by 3.5% to 151,503 members over the past year. Supporting members remained a central focus, with the mutual paying out a record number of claims in 2025.
The Exeter also continued to strengthen the support available to members, with demand for additional services increasing. Downloads of the member benefit app Healthwise increased by 69%, while the app achieved a user rating of 4.7 out of 5. This reflects a clear trend towards members seeking quicker, more convenient ways to access healthcare services.
The year marked the launch of a new partnership with Macmillan Cancer Support, which was named as the mutual’s corporate charity partner for 2025. Throughout the year, colleagues raised £48,000 to support important causes.
“Looking back on 2025, I’m incredibly proud of what The Exeter has achieved, and most importantly, the support we have continued to provide to our members and advisers.
This has been another strong year for the business, reflected in the value of claims paid, growth in our membership and gross premium income.
These results are a real testament to the care, commitment and expertise of our colleagues across the business. Their hard work and collaboration have been central to such a successful year, while ensuring we continue to do the right thing for our members.
As we look to the future, we will keep investing in our people and technology, building on this momentum to deliver an even more seamless, supportive and personal experience for members and advisers.”
Isobel Langton, CEO, The Exeter
