Part of our series of articles celebrating IFA Magazine’s ten year anniversary, Sally Plant, Head of Financial Planning at Chartered Institute for Securities & Investment (CISI) looks ahead and sees a more diverse community of planners as the key to an improved financial services.
“As we look to the future, the most important element is to stay in touch with the needs of our changing consumer. Linkedin Business Talent blog states that generation Zers “tend to look for employers who can offer stability, security, and opportunities for growth” Could this mean they are naturally more inclined to make lifetime plans?
“The next ten years the need for advice from a broader consumer base will require our planning firms to innovate their products and services to meet their consumers needs and support the advice gap. The emergence of new websites, tech and communications tools need to continue to be embraced, facilitating ways to reach the new clients of tomorrow.
“As a profession, learning from each other and encouraging a more diverse community of planners into the profession will be essential to ensure we understand our client’s needs, risks, fears and aspirations. The FCA Consumer Duty consultation paper is supporting the organic shift towards client centric outcomes based planning, which is actually where the CFPTM learning outcomes lie.”
