Consumer Duty is having a major influence on advice practice – lang cat data suggests

Nearly three-quarters (72%) of MPS due diligence exercises ranked ‘Target Market’ as the most crucial factor for MPS selection in 2024, according to user data from the lang cat.

Data from its Analyser MPS software, which assesses all MPS due diligence reports from the past 12 months, shows that advisers do not select primarily on cost. Fees are naturally a vital aspect to assess in CIP spell out CIP selection, however the real-world user data shows that product design and client suitability are very much front and centre – with suitability factors occupying seven of the top ten most important selection criteria.

This suggests that Consumer Duty is having a considerable influence on adviser practice. This matches up with the lang cat’s experience of working with advice firms, where there is clear recognition that Consumer Duty has moved the dial on what it takes to perform compliant and thorough product due diligence. Part of this is a cemented focus on ensuring that target client suitability is being taken seriously when it comes to panel product selections. 

Top 10 most selected features as part of due diligence in 2024 

 
 
 CategoryFeature%
1About UsTarget Market72.41
2Range FeaturesUnderlying Ongoing Charge (OCF)67.82
3About UsNegative Tarket Market66.67
4Investor CategoryRetail65.52
5Range FeaturesMinimum Investment Criteria58.62
6Range FeaturesAsset Allocation Strategy58.62
7Range FeaturesMPS Charge / Management Fee57.47
8LiteratureLink to VFM Assessment/Statements55.17
9About UsUnique Selling Point51.72
10Range FeaturesObjective(s) of Range50.57

Source: Analyser, the lang cat, 31 December 2024

Terry Huddart, Digital director at the lang cat commented: “Our Analyser methodology has always been built around a client needs first philosophy and Consumer Duty brought a whole new dimension to the importance of that. 

“There’s an open debate around whether the MPS sector has become commoditised on cost and performance, but this not what we are seeing. It’s natural to think that, with so many to choose from, cost and performance would be the path of least resistance. It’s great to see that advisers are thinking beyond just those aspects and focusing on the vital factors of their own firm’s investment philosophy and target client definitions. 

“Performance is not represented in this data as it comes from the proposition feature screening phase of the process. Instead, it comes towards the end and is naturally looked at in 100% of due diligence exercises. As is underlying portfolio level detail, such as risk rating and costs, again at a separate part of the process.

 
 

“As vital as assessing past and ongoing performance is, we’d challenge much of the commentary seen around it. Performance is a combination of returns and volatility, which also speaks to overall client suitability in terms of life stage and attitude to risk among several other factors.” 

Analyser’s MPS comparison tool was launched in June 2022 and gives users a way to conduct safe, robust, defensible due diligence in a system which is free from provider influence. 

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