Mortgage affordability is set to become a more pressing issue by 2027, according to new research from Phoebus Software.
At the Future of Mortgage Servicing conference at the Belfry, hosted by Phoebus Software, Target Group and the Financial Services Forum, leaders from the mortgage industry were asked, “Is affordability set to become a more pressing issue by 2027?”
The poll results, based on the responses of 100 C-suite mortgage professionals at the event, found that 77 per cent of lenders thought affordability was set to become a more pressing issue.
Almost half of the lenders polled (47 per cent) said they thought it was set to become worse, and another three in ten (30 per cent) said they thought it would become significantly worse.
While one in six (17 per cent) said mortgage affordability wouldn’t change, one in 14 (7 per cent) said they thought it would improve.
Adam Oldfield, CEO at Phoebus Software, said: “Despite a resilient housing market and lower rates than 12 months ago, the tax increases announced in the budget, along with higher unemployment, could affect mortgage affordability. So it’s understandable that industry leaders are predicting that it will become a more pressing issue.
Whether or not these concerns become reality, as a service provider, we believe it’s critical that mortgage lenders are set up to identify and support customers who may fall into financial difficulty. Servicing platforms are increasingly integrated with data analytics to anticipate borrower needs and behaviours, and AI-powered early warning systems can help to identify at-risk customers. Colleague training is also paramount, to ensure that customers have access to empathetic human support when they need it.”
Pete O’Connor, chief executive of Target Group, said: “The fact that three-quarters of leaders we polled in the mortgage industry expect affordability to worsen highlights the impact of the Chancellor’s use of fiscal drag to raise revenue – bringing 5.2 million people into paying income tax and moving another 4.8 million into the upper rate band, quite aside from the first fuel duty increase in 15 years. All this is eroding disposable incomes. Growth expectations have been downgraded for every forthcoming year until the end of the decade and the tax burden is forecast to rise to an all-time high of 38.3 per cent of GDP in 2030. So lenders are not being unreasonable. Let’s not forget the rate of UK unemployment rose to 5.1 per cent in the three months to October as unemployment hit a post-pandemic high, showing another sign the jobs market has weakened.
Having said that, while there are challenges ahead, there are also solutions – and we will help lenders find a positive way forward.”
Phoebus Software is a leading provider of origination and servicing solutions for financial organisations. For more information, visit Phoebus Software.
Target Group, a leading provider of digital transformation, software and business process outsourcing (BPO). For further information about Target Group, please visit www.targetgroup.com.
