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Consumer Duty
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Consumer Duty compliance – customer outcomes not being represented at board level
A new study has found greater scope for customer outcomes to be represented at board level in financial services firms to support…
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Aegon’s Steven Cameron responds to FCA’s post-Consumer Duty rulebook review
Responding to the FCA’s Call for Input around changes to the rulebook post-Consumer Duty (which closes on Thursday 31st), Aegon has outlined…
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ArvatoConnect: Companies risk losing one in two vulnerable customers as AI use grows
New research from ArvatoConnect shows the balance of technology and human touch are key for helping vulnerable customers, which represent nearly half…
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FCA Consumer Duty: MirrorWeb’s Harriet Christie reflects on the Duty’s first year and tells us why she sees it as a work in progress
Reflecting on Consumer Duty’s first year in operation, MirrorWeb’s COO, Harriet Christie looks at its impact and how well the objectives have…
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Fairer Finance calls for a public inquiry into pre-paid funeral schemes
Consumer group Fairer Finance is today calling on the new Government to open a public inquiry into the pre-paid funeral plan schemes…
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Embracing Consumer Duty: Sector leaders endorse CII Professional Map on two-year anniversary
As the Financial Conduct Authority’s (FCA) Consumer Duty cements a cultural shift in how insurance and personal finance professionals deliver better customer…
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Adviser focus | Truly Independent’s Katie Brinsden has been finding some positives in the perceived pain of regulation
In this, in her latest blog for IFA Magazine, Katie Brinsden (pictured), Managing Director at the national, directly- authorised IFA, Truly Independent,…
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Advise Wise introduces affordability tags to enhance Consumer Duty compliance
Advise Wise, the leading later life sourcing platform, is proud to announce the introduction of innovative affordability tags to its platform. This…
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3 out of 5 UK adults are aware of the FCA’s Consumer Duty – Edelman Smithfield research
Awareness levels of the FCA’s flagship piece of customer-focused regulation, the Consumer Duty, are exceptionally high, according to a consumer perception study…
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IFA Magazine special focus: Day 5 insights of our week-long reflection on a year of Consumer Duty!
Welcome to the fifth day of our week-long editorial series celebrating the anniversary of Consumer Duty (CD). Yesterday we focused on the…
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