Consumer Duty
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Firms mustn’t neglect customer vulnerability when looking to offer targeted support, MorganAsh warns
Firms looking to offer the FCA’s new targeted support must not neglect the customer vulnerability requirements of Consumer Duty, MorganAsh warns as…
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Guest insight | MorganAsh’s Andrew Gething tells us why the reality of multiple vulnerabilities doesn’t add up
With nearly half of UK adults living with one or more characteristics of vulnerability, advisers are on the front line of identifying…
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Advice, inclusivity and the Evangelista Effect, according to Truly Independent’s Cara Robinson
Thirty-five years ago, in an interview with Vogue magazine, Linda Evangelista was asked how much she earned as a supermodel. She infamously…
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Consumer Duty has not shortened the small print; financial T&Cs remain as long as classic novels two years on
Two years since the Financial Conduct Authority’s (FCA) Consumer Duty came into force, and Fairer Finance’s latest analysis shows that many financial‑services firms…
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Two years of Consumer duty: Dynamic Planner unveils key insights in new whitepaper
To mark the second anniversary of Consumer Duty, Dynamic Planner has shared a new whitepaper focused at offering timely insight into real-world…
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The Exeter reflects: Two years on from consumer duty implementation
As the financial services industry continues to adapt in the wake of the FCA’s Consumer Duty, the conversation has shifted from implementation…
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Two years on from Consumer Duty – firms must recognise their response will never be ‘done’ – Capco
Michael Shand, Managing Principal at financial services consultancy, Capco shares his thoughts ahead of the two-year anniversary of Consumer Duty “Two years…
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Data-sharing isn’t just good for customers – it’s what they expect
Written by Andrew Gething, Founder and Managing Director of MorganAsh As part of Consumer Duty, the FCA asks for firms to consider…
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VouchedFor announces gender search-filter to help consumers find the right adviser
VouchedFor, the UK’s leading review site for financial and mortgage advisers, has released a new feature, enabling users to filter their search…
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Customer vulnerability workshops on offer from MorganAsh as FCA review highlights industry challenges
MorganAsh, a support services provider to the financial services and utilities sectors, has launched a series of workshops on customer vulnerability, to…
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