Legal & General is implementing Origo’s Unipass Letter of Authority service across its workplace pensions business.
Letter of Authority (LoA) requests and responses can now be obtained from Legal & General electronically, helping to support financial advisers and their clients and to drive the industry forward in moving to digital solutions.
Katherine Photiou, MD of the Legal & General Workplace Pensions business says: “As one of the largest Workplace pension providers in the industry we believe passionately about tackling industry wide challenges, to ensure we provide our customers with a brighter financial future. The adoption of the Unipass Letter of Authority service is another step in our ambition to utilise digital capabilities to drive a quicker, more efficient and consistent experience, as well as reduce carbon footprint by limiting the use of paper.”
A Letter of Authority (LoA) is a legal document, signed by the client, which allows their adviser to correspond with providers on their behalf. Typically, this remains a slow, paper-based process. The Unipass Letter of Authority (ULoA) service provides an electronic solution to greatly enhance the process for all concerned – providers, advisers and the end client.
Working digitally, ULoA reduces time and cost in processing requests for advisers and providers. It enables providers to acknowledge receipt of requests, set delivery expectations for advisers, and respond to these requests with guaranteed secure delivery, thereby eradicating the need for chaser calls as the status of an LoA request can be seen in real- time.
Built with Unipass at its core, ULoA is trustworthy, secure, and GDPR compliant. Whether working in or out of the office, it’s safer for providers, advisers and end clients.
Putting the end client’s interests first, it also helps businesses conform to Consumer Duty.
Anthony Rafferty, CEO Origo, says: “Origo developed Unipass Letter of Authority to help the industry deliver a faster, cheaper and better experience for advisers and their clients.
“Moving to a digital LoA creates efficiencies and consistency throughout the process and helps providers deliver a more cost effective and carbon-friendly process.
“It also helps providers conform to Consumer Duty, avoiding the potential of creating ‘foreseeable harm’ as well as delivering a significantly better service for the end client.
“In a fully outcomes-focussed regulatory environment, finding ways to put the best interests of customers first, is now de rigueur for the industry.”
